Shipping
All ZenBerry orders are carefully packed and shipped through trusted courier partners. Each shipment is prepared to protect both form and finish during transit.
Once dispatched, tracking details are shared so you can follow your order until delivery.
Please note: delivery timelines may vary based on location and courier operations. ZenBerry prioritizes secure handling over unnecessary speed.
Returns Policy
ZenBerry operates on limited releases and controlled inventory. For this reason, returns are accepted only under specific conditions.
Eligibility for Returns
- Return requests must be initiated within 7 days of delivery
- Items must be unused, undamaged, and in original condition
- Products must be returned in original packaging
- A valid proof of purchase (receipt or order confirmation) is required
Any return request made after 7 days from delivery will not be accepted or refunded.
Non-Eligible Returns
Returns will not be accepted if:
- The product shows signs of use or wear
- Original packaging is missing or damaged
- Proof of purchase is not provided
- The return request exceeds the 7-day window
Return Process
To initiate a return, please contact ZenBerry support with your order details. Once approved, the product must be shipped back to ZenBerry as instructed.
Return shipping costs are the responsibility of the customer unless the item has a verified manufacturing defect.
Refunds
Once the returned item is received and inspected, eligible refunds will be processed accordingly. Refunds are issued only after the product passes quality inspection.
ZenBerry reserves the right to decline refunds that do not meet the stated conditions.
Final Note
ZenBerry products are released in limited quantities and designed with intent. We encourage customers to review product details carefully before placing an order.
